How to Order
Simply click "Add to Cart!" Or, you can email us at sales@retrofret.com, or call (718) 237-4040 to inquire about purchasing an item.
To pay by wire transfer, Venmo, Bitcoin, personal check, or directly via credit card, please contact us at (718) 237-4040. Please note all checks should be payable to the order of Retrofret.
Repairs
Please contact repair@retrofret.com to inquire.
Shipping and Terms
Instruments and other items are sold on a 48 hour approval basis. Shipping charges and taxes are not included in the prices listed. In store sales as well as mail order sales within New York State are subject to sales tax of 8.875%. Shipments out of state may be subject to any applicable sales tax of the destination state and municipality.
Retrofret has been shipping instruments throughout the USA and worldwide, fully insured, for over 30 years. Our default shipping method is UPS Ground, but we're happy to arrange overnight, two-day, Fedex, or DHL. Just give us a call at (718) 237-4040 to discuss.
Returns
For items purchased via phone or online: We want you to love the instrument we send you. If you don't, you can notify us by telephone or email within 48 hours of receiving it. We'll take note to expect the return. Please repack carefully and ship in the same carton via UPS, Fedex, or DHL, insured for its full value. We will refund the cost of the instrument upon inspection - provided it arrives in the same condition as when it left the shop. Buyer is responsible for all shipping charges.
All sales in the showroom are final.
Hours
Monday - Friday: 12noon - 7pm
Saturday: 12noon - 6pm
Appointments preferred
Retrofret - New York String Service
87 Luquer Street Brooklyn, NY 11231 USA
Email or call 718 237 4040